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Refund Policy

Aspecto Property Consultancy Ltd
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Aspecto Property Consultancy Ltd provides professional consultancy services for commercial property operations, lease support, site performance improvement, and technical drawings including site mapping and Workplace/Traffic Planning (WPT).

Due to the bespoke nature of our services, refunds are assessed based on the stage of engagement and deliverables issued.

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1. Pre-Engagement

  • If payment has been made but no contract has been signed and no work has started, a 100% refund will be issued.

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2. Work Started, No Deliverables Issued

  • If work has commenced but no documents, drawings, or reports have been issued, a 50% refund may be issued at our discretion.

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3. Deliverables Issued

  • Once custom documents, site maps, WPT drawings, lease analysis, or improvement reports have been delivered, refunds are not applicable, as the work has been completed to an agreed scope.

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4. Subscription-Based or Ongoing Support

  • For retainer or monthly support services, refunds cover only unused future service periods, not prior months or completed tasks.

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5. Errors or Service Issues
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  • If Aspecto is unable to deliver services as agreed due to our fault, we will offer one of the following:

    • Correction and re-issue of deliverables at no cost

    • Extension of service period

    • Partial refund proportional to undelivered scope

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6. Non-Refundable Circumstances
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Refunds will not be issued where:

  • A client changes their mind after work is completed

  • Deliverables are delayed due to client inaction, missing information, or approval delays

  • Outcomes depend on third-party negotiations, landlord/tenant agreement, or external providers

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7. Refund Process
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To request a refund, contact: aspecto@me.com

All valid refund requests will be reviewed and responded to within 10 working days.

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